Living in a digital world

Ajaz Ahmed is the founder and chairman of AKQA, the biggest independent digital advertising agency in the world.

He talks to Edwin Smith about doing business in "a world gone digital" – and offers Business Sense readers the chance to win a copy of his new book

Ajaz Ahmed

Having founded his own business as a 21-year-old university dropout in 1994, Ajaz Ahmed has turned AKQA into the largest independent digital advertising agency in the world. The company’s work for blue-chip clients such as Nike, Ferrari, Heineken and Visa has made it the most garlanded digital agency ever. It’s all happened too, in an age when, according to Ahmed, “advertising is easier to skip and filter out than it ever has been.”

As he prepared for the launch of his new book – Velocity: the seven new laws for a world gone digitalBusiness Sense caught up with him at AKQA’s London office to talk about engaging with consumers, building client relationships and making the journey from start-up to superpower.

You’re one of a long list of tech and digital entrepreneurs (Steve Jobs, Bill Gates and Mark Zuckerburg, to name a few) to have had huge success after dropping out of university. Why do you think that is?

I think, to a certain extent, university kills the entrepreneurial spirit. People who have been trained the same way end up thinking the same way. You need to have a broad range of experiences and a broad range of ideas to make a meaningful contribution.

I was very lucky in that since I had a National Insurance number, I had been working with some of the most dynamic companies in the world [Ahmed worked with Ashton-Tate, Ocean and Apple before studying business at the University of Bath]. That dynamism had an incredible appeal. I absolutely loved my time at university, partly because it was just the most incredible place to hire people. To this day we’ve got people at the company who I met at university.

What was the aim when you started AKQA?

James Hilton [co-founder and chief creative officer at AKQA] and I just wanted to put multi-mediocrity out of its misery. We weren’t the first digital agency by any means, but we thought there was a different approach that we could take.

One of the key moments in your career must have been getting Virgin and Richard Branson on board as one of your first customers. How did that come about?

We did a website for a small recruitment company which got a huge amount of recognition because it was the first time anyone in recruitment had used the web as software rather than brochureware. We decided to use it as a service, to allow people to enter their CVs and find jobs that matched their criteria. It was radical and got the attention of quite a few companies. Virgin got in touch because they loved our philosophy, our approach and our enthusiasm for their brand.

How did you make the transition from a small start-up to a major global operation?

We’re real believers in the virtuous circle – if you do good work for a company, that will lead to other things. And that’s turned out to be the case.

That’s how AKQA grew from the basement of the industry to be the largest independent agency in the world. We now employ 1,200 people, our revenue is around $250 million. If you look after your clients and help to make them more successful, they will reward you with more work. And, if you look after your employees and have a very respectful working environment where everyone knows what’s expected of them, then it creates loyalty.

We truly believe that those simple principles are the reasons that we’re where we are today. And we work exceptionally hard.

What have been the most difficult obstacles to overcome along the way?

When we were smaller, one of the toughest things to deal with was the loss of a customer. When a client decides that they no longer want to work with you, for whatever reason, how do you deal with it?

When I was 25 or 26, it was a heart-breaking experience for me – and it could have also been a near death experience for the company. It was of a size where it could have had a dramatic impact. But you learn to use a calamity as a defining event in your life.

If you could go back and give a piece of advice to a younger version of yourself, what would it be?

In a way, you have to be absolutely crazy to start your own business, to lose the safety net of a regular income, and embark on this journey. But for the people who do it, the advice I’d give is that the most important attribute is resilience. There must be so many businesses that were so, so close to the breakthrough, but never made it because the entrepreneur just gave up a little too early.

What are the pieces of work that you’re most proud of?

One of the best bits of recent work we’ve done is the Nike Training Club app. In the TV era, one of the best ways to celebrate ‘Just Do It’ was amazing TV commercials that were more like Hollywood epics than TV adverts. But in the digital era, what better way to celebrate ‘Just Do It’ than with an app that’s a personal trainer that you can carry around with you and gives you friendly encouragement and motivation?

It used to be that people told stories through film. Our focus is telling our client’s story through software.

And you’ve just written a book in partnership with Stefan Olander, a client of yours at Nike. How did that come about?

For about 10 years we’d have board meetings and people would say, ‘you should capture some of those thoughts and put them in a book.’ So we did.

What we found is that there are a lot of books that are how-to books, but ours is more about a mind-set and a philosophy. And, it’s the first book, as far as we know, that’s been written by a client and an agency. So it’s useful for clients, agencies and entrepreneurs.

What’s the target for AKQA right now?

Our focus remains on our core values, on making sure we keep delivering and don’t get distracted. Our belief is, unless marketing contributes to society or inspires, it’s pollution. And we don’t want to contribute to pollution.

And what about the future; how do you expect the industry to change?

If you have a look at the advances in technology, thinking particularly of artificial intelligence and mobiles, it’s absolutely extraordinary. Being able to combine artificial intelligence and mobile into a much more intelligent experience for people, that has to be the focus.

Competition: Win a copy of Ajaz's book

To have a chance of winning one of five copies of Ajaz Ahmed's book, Velocity: the seven rules for a world gone digital, which is published by Vermilion and retails at £12.99, simply send us an email at feedback@nw-businesssense.com with 'Ahmed Prize' in the subject line and your name, address and telephone number in the email.

Terms and conditions
1. Information on how to enter forms part of the terms and conditions of entry. Entry into the promotion is deemed acceptance of these Terms and Conditions.

2. The promoter is John Brown Magazines Limited (Registered no. 2680403), 136-142 Bramley Road, London W10 6SR (Promoter).

3. No purchase of any product or service is necessary. To have a chance to win a copy of Ajaz Ahmed's book, Velocity, send an email to feedback@nw-businesssensecom with ‘Ahmed Prize’ in the subject line and your name, address and telephone number in the email.

4. The promotion ends at midnight on 30 July 2012 (Promotion Period).

5. Subject to clause 6, entry is open only to residents of the United Kingdom and those who are 18 years of age as at the date of the Draw (Eligible Entrants).

6. Directors, management, employees and their immediate families of The Royal Bank of Scotland Group of companies and the Promoter and their related bodies are not eligible to participate in the Draw.

7. Each Eligible Entrant is permitted one entry in the promotion per household where the Entrant normally resides. Multiple entries are not permitted.

 Entries are not returnable. Entries must be submitted to Business Sense by midnight on 30 July 2012.

8. The Promoter is not responsible for any problem or technical malfunction of any communications network or any late, lost, incorrectly submitted, delayed, ineligible, incomplete, corrupted or misdirected entry whether due to error, transmission interruption or otherwise.

9. The Judge’s decision is final and no correspondence will be entered into.

10. The Promoter will draw one prize on 31 July 2012 at the offices of the Promoter (the Draw).

11. There will be one prize. The maximum total prize value is GBP 12.99 based on the recommended retail value at the time of printing. The Promoter accepts no responsibility for any variation in the value of the prize.

12. The prize consists of Ajaz Ahmed’s book, Velocity, published by Vermilion.

13. The winner of the prize will be notified by telephone or email within seven days of the draw having taken place. If the winner cannot be contacted by 8 August 2012, the Promoter reserves the right to draw a new winner. The winner’s name and county of residence will be available on request by calling 020 7565 3251, 21 days after the draw date. Or, send a SAE to Business Sense, John Brown Group, 136-142 Bramley Road, London W10 6SR.

14. The prize is as stated and no compensation will be payable if a winner is unable to use the prize. The prize is not exchangeable or redeemable for cash or other goods or services. The prize cannot be transferred to any other person, unless agreed to by the Promoter.

15. If any act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligations and the Promoter reserves the right (subject to any applicable law) to cancel, terminate or modify or suspend this promotion.

16. The name and photograph of the winner may be used for promotional purposes by the Promoter.